1. Your church must be subscribed to Adjace in order for non-administrators to create accounts.
2. Adjace verifies membership by e-mail address. Check whether the member is using the same e-mail address you have on file.
3. If the member in question is using the same address, then verify these conditions:
- The member's People record is not 'inactive'
- That his membership type is selected for display (go to Settings >> Settings, then go to Include These People).
- That member logon is enabled (go to Settings >> Settings, then go to Enable These Features).
Ask support if these steps don't resolve the issue.